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Knowledge Base Articles
How to identify device type from ActiveSync user-agent/app name string
This article applies to the following products: - Messageware EPG 2019 - Messag...
How to Configure the EPG Service Account to Send Email EPG Alerts
This article applies to the following products: - Messageware EPG 2019 - Messag...
EPG Spamhaus FAQs
This article applies to the following products: - Messageware EPG Spamhaus ---...
EPG - Enabling log in the History Page
This article applies to the following products: - Messageware Exchange Pro...
Messageware Client Suite (ActiveSend and OWA Desktop) - Remote Server returned an error (417)
This article applies to the following products: - Messageware ActiveSend ...
How to ignore localhost requests from EPG
This article applies to the following products: - Messageware EPG 2019 -...
TakeNote FAQs
This article applies to the following products: - Messageware TakeNote -------...
EPG Database - How to Setup EPG in High Availability Always ON SQL Environment
This article applies to the following products: - Messageware EPG 2019 -...
EPG-Reports - Failed to connect to reporting service. The request failed with HTTP Status 401: Unauthorized
This article applies to the following products: - Messageware EPG 2019 -...
Configuring Anonymous SMTP ( disabling SMTP-Auth for external connectors )
This article is for: - Exchange Server on-premises environments where exte...
“Log On To…” restriction in Active Directory may cause repeated logon prompts in Outlook
This article applies to the following products: - Microsoft Exchange 2019 ...
Configuration change to support moving users from IE11 to Microsoft Edge will not affect AttachView attachment conversion
This article applies to the following products: - Messageware AttachView 2...
CVE-2021-26414 - Changes in Windows Distributed Component Object Model (DCOM)
This article applies to the following products: - Messageware AttachView 2...
PDF Auto opens after clicking save in Browser
This article applies to the following products: - Messageware AttachView 2019 -...
How to Configure TLS 1.2 on Exchange/IIS and SQL servers
OVERVIEW This article will describe the steps needed to configure a server's...
EPG Web Management - Unable to connect due to firewall blocking the connection
This article applies to the following products: - Messageware EPG 2019 -...
After applying Exchange Security Updates (July 13, 2021), the Recent Activity page is not accessible in OWA
This article applies to the following products: - Messageware EPG 2019 -...
The recent activity page is not accessible after the July 13th 2021 Exchange Server SUs are applied
This article applies to the following products: - Messageware OWA Guard 20...
EPG behavior applying CU:- Users unable to see CAPTCHA and no successful tarpit.
This article applies to the following products: - Messageware EPG 2019 -...
Missing UPN, users getting GetADProperty Failed to get UserPrincipalName error in event viewer
This article applies to the following products: - Messageware EPG 2019 -...
Unable to play .wav multimedia files from webmail
This article applies to the following products: - Messageware AttachView 2...
Fail to connect to reporting services
This article applies to the following products: - Messageware Exchange Pr...
IP filtering deactivates during page refresh
This article applies to the following products: - Messageware EPG ...
An Error Occurred While Receiving the HTTPS Response During License Activation
This article applies to the following products: - Messageware Admin Center...
Master Installer Error During OSS Upgrade Process
This article applies to the following products: - Messageware AttachView 2...
How to upgrade Messageware OWA Desktop trial to a production license
This article applies to the following products: - Messageware OWA Desktop ...
How to upgrade Messageware ActiveSend trial to a production license
This article applies to the following products: - Messageware ActiveSend f...
Unable to establish a SQL connection to database when installing EPG/OWA Guard
This article applies to the following products: - Messageware EPG - Mess...
How to completely uninstall Messageware Active Send
This article applies to the following products: - Messageware ActiveSend 2...
After applying updates, OWA displays “version compat error VCE001”
After applying updates, OWA displays “version compat error VCE001” This article...
Adobe Acrobat Reader shows ‘(unknown)’ next to the Default email application option when Microsoft Outlook is not the configured Windows email client.
This article applies to the following products: - Messageware ActiveSend 2...
Message body is empty when clicking on a HTML MAILTO link with a body parameter
This article applies to the following products: - Messageware ActiveSend 2...
The error ‘f_MWTG_CancelKeepFocus is undefined’ appears when trying to access another user’s mailbox options
This article applies to the following products: - Messageware TimeGuard 20...
The error ‘f_MWTG_CancelKeepFocus is undefined’ appears when trying to access another user’s mailbox options and the Exchange servers are a different CU levels
This article applies to the following products: - Messageware TimeGuard 20...
EPG Alerts are not sent to the “Alert email recipient” when both EPG CAS component and EPG Monitor are installed on the same Exchange server
This article applies to the following products: - Messageware EPG 2019 -...
Unable to view attachments in OOS when EPG's Recent Activity Page option is enabled
This article applies to the following products: - Messageware Exchange Pro...
Expired certificate – Outlook Add-in application fails to start
This article applies to Microsoft Office Add-ins: - Messageware SERT - M...
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Most Popular Articles
How to Configure TLS 1.2 on Exchange/IIS and SQL servers
Configuring Anonymous SMTP ( disabling SMTP-Auth for external connectors )
An Error Occurred While Receiving the HTTPS Response During License Activation
Adobe Acrobat Reader shows ‘(unknown)’ next to the Default email application option when Microsoft Outlook is not the configured Windows email client.
Message body is empty when clicking on a HTML MAILTO link with a body parameter
After applying Exchange Security Updates (July 13, 2021), the Recent Activity page is not accessible in OWA
EPG-Reports - Failed to connect to reporting service. The request failed with HTTP Status 401: Unauthorized
Missing UPN, users getting GetADProperty Failed to get UserPrincipalName error in event viewer
Expired certificate – Outlook Add-in application fails to start
EPG behavior applying CU:- Users unable to see CAPTCHA and no successful tarpit.
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