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How to completely uninstall Messageware Active Send

This article applies to the following products:

     Messageware ActiveSend 2019

     Messageware ActiveSend 2016

     Messageware ActiveSend 2013

 

SUMMARY

To completely uninstall ActiveSend, including configuration data normally used during upgrades perform these two steps:

 

  1. Uninstall Messageware ActiveSend from “Settings / Add or Remove Programs”
  2. Clean the Messageware AppData subfolder

 

AppData Folder Cleanup:

  1. In Windows Explorer or using the Windows Run command, enter %appdata% which will navigate to “\Users\<username>\AppData\Roaming”
  2. Navigate to the Messageware subfolder
  3. Remove or rename the “Messageware\ ActiveSend” subfolder