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Message body is empty when clicking on a HTML MAILTO link with a body parameter

This article applies to the following products:

     Messageware ActiveSend 2013

     Messageware ActiveSend 2016

     Messageware ActiveSend 2019

 

SYMPTOM

HTML email links (MAILTO) should open the Messageware ActiveSend compose window with data in the body.  However, the new message opens but the body is empty.

Example: mailto:recipient@contoso.com?body=any%20data

 

CAUSE

This can occur when there are issues with the Microsoft Exchange certificate, for example: the computer cannot check the certificate’s revocation information.

 

 

RESOLUTION

To resolve this behavior, either:

  • correct the certificate, or
  • open Internet Explorer Advanced settings and uncheck “Check for publisher’s certificate revocation”.