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How to Configure the EPG Service Account to Send Email EPG Alerts

This article applies to the following products:

  • Messageware EPG 2019
  • Messageware EPG 2016
  • Messageware EPG 2013

SUMMARY

This article outlines the steps required to assign a non-admin mailbox account to be assigned as the EPG services account responsible for sending the email EPG Alerts.


RESOLUTION

Verify the intended AD user account is assigned with an on-prem mailbox.

Connect with your browser to the EPG Admin page

  • Example: https://serverName/epg-admin 
  • Navigate to Alerts & Digests > Config: Sender Type (UPN or Service Account) > select service account
  • Under Service Account Email Sender > enter the service account email address 
  • Once information is entered > click Save

 

Navigate to the server where EPG Monitor is installed

Registry Editor

  1. Launch the Registry Editor
  2. Navigate to the following location
    • HKEY_LOCAL_MACHINE\SOFTWARE\Messageware
  3. Right-click on the Messageware key
    • Select permissions 
    • Click on Locations and select the organization's domain
    • Type the user account and click Check Names (This is the same name used in EPG Service Account on the EPG-Admin)
  4. Place check-mark on Full Control to the AD account

 

File Explorer

  1. Launch the File Explorer
  2. Navigate to
    • \Program Files
  3. Right-click on the Messageware folder and select properties
  4. Select the Security tab and click Edit button
    • Click on Add button 
    • Click on Locations and select the organization's domain
    • Type the user account and click Check Names (This is the same name used in EPG Service Account on the EPG-Admin)
  5. Place check-mark on Full Control under Allow column on the AD account 

 

IIS Permission

  1.  On the server where EPG Monitor is installed, open elevated command prompt
  2. Change directory to C:\Windows\Microsoft.NET\Framework\v4.0.30319
  3. Run the following commad
    • aspnet_regiis -pa "NetFrameworkConfigurationKey" "Domain\USER"
    • the user account here will be the service account

 

Windows Services Manager

  1. Launch the Windows Services Manager 
  2. Locate Messageware EPG Monitor Service (if installed in non-Exchange server)
    • Messageware EPG Service (if installed in Exchange Server)
  3. Launch the Windows Services Manager
  4. Locate Messageware EPG Monitor Service (if installed in non-Exchange server)
  5. Right-click on the service and select the Log on tab
    • Click on This and Browse button
    • Click on Locations and select the organization's domain 
    • Type the user account and click Check Names (this is the same name used in EPG Service Account on the EPG-Admin)
    • Once verified, click OK
    • Restart the EPG Monitor/Service for changes to apply 

 

Verify Service Account Configuration

  1. Launch the Event Viewer and select Applications
    • Search for Messageware EPG Service (latest update/refresh)
    • Verify entries successfully initialize as expected 
  2. To perform an EPG email alert test, return to the EPG Admin page and navigate to Alerts section 
    • Edit Send a Test Alert and click Update to commit the change 
    • Click Save at the top of the page 
  3. Restart the EPG Monitor/Service to queue up the email request to send the Test Alert Identifier to the email recipient that was entered in the Alerts page