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Messageware Admin Center (MAC) issue after applying CU update

This article applies to the following products:

  • Messageware Server Suite 2019
  • Messageware Server Suite 2016
  • Messageware Server Suite 2013

Summary

After applying the Microsoft CU,  the following error is displayed when accessing the Messageware Admin Center (MAC)

This issue is caused by the CU upgrade changing all of the Application Pool configurations 

 

Solution

Solution 1:

Edit the applicationhost.config file

  • Navigate to the server where Messageware Admin Center is installed > Go to C:\Windows\System32\inetsrv\config
  • Open the applicationhost.config in an elevated notepad or notepadd++ editor

  • Do a search and search for "MACAppPool"

    Remove the entire entry of CLRConfigFile

    <add name="MacAppPoolFail" autoStart="true" enable32BitAppOnWin64="false" 
      managedRuntimeVersion="v4.0" managedRuntimeLoader="" managedPipelineMode="Integrated" 
    CLRConfigFile="C:\Program Files\Microsoft\Exchange Server\V15\bin\GenericAppPoolConfigWithGCServerEnabledFalse.config">
    <processModel identityType="LocalSystem" idleTimeout="00:00:00" />
    <failure rapidFailProtection="false" />
    </add>

  • Save the config file and restart the MACAppPool

 

Solution 2:

Reinstallation of the MAC will fix this issue

  • Navigate to the server where Messageware Admin Center is installed > Go to Control Panel
  • Uninstall Messageware Admin Center
  • Once uninstalled, reinstall it

 

 

 

 

 

Updated: