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How to Enable ActiveSend Logs if the Admin UI is unavailable

This article applies to the following products:

Messageware ActiveSend

SUMMARY

Logging can be enabled to troubleshoot ActiveSend issues if the Admin UI is unavailable

STEPS

Navigate to %AppData%\Messageware\ActiveSend
Open the ActiveSendUser.config with elevated permissions
Set LoggingEnabled to true

A screenshot of a computer code

Description automatically generated

Repro the issue
The logs will be generated here: %AppData%\Messageware\ActiveSend\logs

Updated: Nov 15, 2023

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