This article applies to the following products:
- Messageware EPG 2019
- Messageware EPG 2016
- Messageware EPG 2013
SUMMARY
File-based logs can be set up to assist in troubleshooting EPG CAPTCHA issues
STEPS
- Check and verify that EVERYONE group has permission in \windows\system32\logfiles\messagewarelogs
- Download the Log4Net.config file from the following link: http://w3.messageware.com/download/support/Updates/Messageware/Log4Net.zip
- Extract and copy the file into C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\owa\auth\EPG
- Restart the World Wide Web Publishing Service
- Reproduce the issue
- Send the log file to Messageware Support from \windows\system32\logfiles\messagewarelogs\CAPTCHA.log
The log file size and the number of log files can be adjusted by editing these values