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EPG-Reports Failed to connect to reporting service. The request failed with HTTP Status 401: Unauthorized

This article applies to the following products:

  • Messageware EPG 2019
  • Messageware EPG 2016
  • Messageware EPG 2013

 


SUMMARY

When launching the Messageware EPG Reports the error “failed to connect to reporting services at http://<server name>reportserver. The request failed with HTTP Status 401: Unauthorized” may appear.

There are 2 solutions to resolve this behavior.


First Solution

  • Navigate to IIS on the server where EPG_Reports is installed. In IIS open the server > Default Web Site > EPG-Reports > Authentication
  • Under authentication check, if ASP .NET is disabled. If it is enabled, please disable it and try to do a test login to EPG-Reports from your machine.

Second Solution

  • On Your SQL Server, Navigate to Report Configuration Manager and open the Web Portal URL
  • In the Web Portal URL click > Messageware EPG > Reports-XXXXXX > Reports

  • Once In Reports click > Manage folder > Security

  • Add Group or User > Add the server’s name (The Server where EPG Reports is installed) with a dollar sign at the end and checkmark the browser role