This article applies to the following products:
- Messageware AttachView SE
- Messageware AttachView 2019
- Messageware AttachView 2016
SUMMARY
When the user taps an HTML attachment tile, the HTML content opens in a preview. The AttachView menu is not available, so the user cannot download or save the attachment from the device.
Affected platforms
- iPad
- iPhone
Symptoms
On iPhone and iPad, OWA does not allow opening HTML attachments. As a result, the opened email message from the user’s Inbox does not display the AttachView menu. Users cannot download or save the attachment. Tapping the attachment tile opens a preview of the HTML only.