This article applies to the following products:
- Messageware Exchange Protocol Guard SE
- Messageware Exchange Protocol Guard 2019
- Messageware Exchange Protocol Guard 2016
SUMMARY
On mobile devices—including Android phones and tablets, iPhones, and iPads—sign-in may fail on the OWA login page when EPG CAPTCHA is enabled and Show password is selected before entering the login details. After entering a username and password and completing the CAPTCHA, the user cannot sign in to OWA.
Affected platforms
- Android tablets
- Android phones
- iPads
- iPhones
Symptoms
The user launches the OWA login page with EPG CAPTCHA enabled, selects Show password, enters their username and password, completes the CAPTCHA, and submits the form. Login does not succeed.
Workaround
1. Open the OWA login page from EPG.
2. Leave Show password unchecked (or check it only after entering the username and password).
3. Enter the username and password.
4. Complete the CAPTCHA.
5. Submit the login form.