Attachment title is incorrect when viewing documents in complex script or right-to-left language fonts

This article applies to the following products:
     Messageware AttachView 2003

     Messageware AttachView 2000

 

SYMTOMS

 

When viewing attachments with complex script or right-to-left language fonts in their title, the AttachView conversion window shows incorrect characters.

 

CAUSE

 

To view attachments with complex script or right-to-left language fonts, AttachView searches for the language font on the client workstation. If the complex script Language Pack is not installed, the conversion may display incorrect characters.

 

RESOLUTION

 

Follow the steps below to install the Language Packs on the client machine:

 

1.     Click on Start > Control Panel > Regional and Language Options

2.     In the Regional and Language options window, select the Languages tab

3.     Under Supplemental Language Support, place a check mark next to:

a.     Install files for complex script or right-to-left languages (including Thai)

b.    Install files for East Asian languages

4.     Click on Apply and OK

5.     Restart the World Wide Web Publishing Service

 

Note : The system may prompt you to insert the Windows XP CD-ROM to complete the installation.

 

This article applies to the following products:
     Messageware AttachView 2003 v8.5

     Messageware AttachView 2000 v8.5