Plus Pack Address Book does not display sorted results

This article applies to the following products:
     Messageware Plus Pack 2003
     Messageware Plus Pack 2000

 

SYMPTOM

 

When accessing the Plus Pack Address Book, the list of recipients does not appear to be sorted.

 

CAUSE

 

By default, the Plus Pack address book is configured with Basic Addressing which displays the results of the native Outlook Web Access Find Names query. Native Outlook Web Access does not guarantee sorted results.

 

RESOLUTION

 

Messageware Plus Pack has an Enhanced Addressing feature which provides the option to sort recipients by display name. To enable Enhanced Addressing follow the steps below:

 

1.     On the server, open the Plus Pack Administrative Console (Start\All Programs\Messageware Incorporated\Plus Pack for Outlook Web Access\Plus Pack Administrative Console)

2.     Navigate to the Addressing tab

3.     Select the Enhanced Addressing radio button, and place a checkmark on Sort Results

4.     Click Apply and OK

5.     Restart the World Wide Web Publishing Service for the changes to take effect immediately

 

 

This article applies to the following products:
     Messageware Plus Pack 2003
     Messageware Plus Pack 2000