Alerts are not being sent to the “Alert email recipient” account

This article applies to the following products:
     Messageware OWA Guard 2007

     Messageware OWA Guard 2010

 

 

SYMPTOM

 

No alerts are sent when both Messageware OWA Guard CAS and Messageware OWA Guard Monitor are installed on two separate servers

 

CAUSE

 

This will occur if the Messageware OWA Guard Monitor and the Messageware OWA Guard CAS are installed on separate servers. To correct this behavior, constrained delegation needs to be configured for the server where Messageware OWA Guard CAS is installed and the Exchange Web Services (EWS) URL must have the address of the Messageware OWA Guard CAS server

 

 

RESOLUTION

 

Configuring constrained delegation

 

1.     On the CAS, open up Active Directory Users and Computers (Start\Run\dsa.msc)

2.     Navigate to the Computers OU and locate the server where Messageware OWA Guard Monitor is installed

a.     Right-Click on the computer account and select Properties

b.    Locate the Delegation tab and select the radio button Trust this computer for delegation to specified services only

c.     Select the radio button Use any authentication protocol

d.    Click the Add button

e.     Click the Users or Computers button and enter the server name where Messageware OWA Guard CAS is installed. Click OK to proceed

f.     Select http in Service Type

g.    Click OK to accept the changes

3.     Perform an iisreset /noforce (Start\Run\iisreset /noforce)

 

Configuring constrained delegation

1.     Launch the Messageware OWA Guard Web Admin

2.     Open the Alerts page and navigate to Exchange Web Services (EWS) URL entry

3.     Click the Edit button and make sure that the URL is pointing to the Messageware OWA Guard CAS, i.e., https://<CAS_Server>/EWS/Exchange.asmx

4.     Click Update and the Save button to save your changes

5.     Restart the World Wide Web Publishing Services on the Messageware OWA Guard CAS for the changes to take effect

 

 

This article applies to the following products:
     Messageware OWA Guard 2007

     Messageware OWA Guard 2010