AttachView functionality is not presnt when going through Microsoft UAG

This article applies to the following products:
Messageware AttachView 2010

 

SYMPTOM

 

Symptom 1: While using AttachView 2010 in conjunction with Microsoft UAG the binocular icon presents as a missing image with a red X through it.

 

Symptom 2:   While using AttachView 2010 in conjunction with Microsoft UAG the binocular icon is missing but the context menu is present.

 

 

CAUSE

 

UAG is restricting certain URLs from being allowed through which blocks all additional webpages unless otherwise allowed.

 

RESOLUTION

 

To correct this behavior the AttachView directories need to be exempted in the UAG management console.

1.     On the UAG server, launch UAG Management

2.     Expand HTTPS Connections

3.     Select the rule that is configured for the Exchange Server

4.     Under Trunk Configuration click on Configure button

5.     Click on the URL Set tab

6.     Click on Add Primary button

a.     Name: ExchangePub2010_Rule45 (for example)

b.    Action: Accept

c.     URL: /owa/x-attachview/.*

d.    Parameters:Ignore

e.     Methods: POST, GET

7.     Click on Add Primary button

a.     Name: ExchangePub2010_Rule46 (for example)

b.    Action: Accept

c.     URL: /owa/mwscripts/.*

d.    Parameters:Ignore

e.     Methods: POST, GET

8.     Click on Add Primary button

a.     Name: ExchangePub2010_Rule47 (for example)

b.    Action: Accept

c.     URL: /owa.*

d.    Parameters:Ignore

e.     Methods: POST, GET

9.     Click on Add Primary button

a.     Name: ExchangePub2010_Rule48 (for example)

b.    Action: Accept

c.     URL: /ews.*

d.    Parameters:Ignore

e.     Methods: POST, GET

10.  Click on Add Primary button

a.     Name: ExchangePub2010_Rule49 (for example)

b.    Action: Accept

c.     URL: /owa/14.x.x.x/scripts/premium/.* (where 14.x.x.x is the Exchange scripts number of service pack and rollup installed)

d.    Parameters:Ignore

e.     Methods: POST, GET

11.  Click on OK

12.  Save and activate the configuration

 

This article applies to the following products:
Messageware AttachView 2010

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