Users receive a script error when a new mail notification arrives

This article applies to the following products:
     Messageware Plus Pack v2.0c 2010

 

SYMPTOM

 

When users receive a new mail notification, the below script message appears in the OWA window.

 

Warning: Unresponsive script

 

A script on this page may be busy, or it may have stopped responding.  You can stop the script now, or you can continue to see if the script will complete.

 

Script: https://<CAS>/owa/MWScripts/PlusPack/2.0/mw/mw_premium_nmn.js:416

 

RESOLUTION

 

To correct this, apply the updated AttachView files

 

1.     On the CAS, download and extract the following files http://w3.messageware.com/download/support/KB/711_PlusPack_v2_0c_PostFix.zip

2.     Navigate to the following location \Program Files\Microsoft\Exchange Server\v14\ClientAccess\Owa\MWScripts\PlusPack\2.0\

a.     Rename the existing mw_premium_nmn.js to mw_premium_nmn.old

b.    Paste the updated mw_premium_nmn.js

3.     Clear the browser cache and login to OWA

 

 

MORE INFORMATION

 

This correction will be included in the next version of the Plus

 

This article applies to the following products:
     Messageware Plus Pack v2.0c 2010