A "red x" image is appearing on the Comments and Sticky Notes section of a converted PDF on a Exchange Server 2010 Service Pack 2 CAS

This article applies to the following products:
     Messageware AttachView v2.0a 2010

 

SYMPTOM

 

When converting a PDF document on a CAS that has Exchange Server 2010 Service Pack 2 installed, there is a "red x" image on the Comments and Sticky Notes section of the navigation pane.

 

RESOLUTION

 

To correct this, apply the updated AttachView files

 

1.     On the CAS, download and extract the following files http://w3.messageware.com/download/support/KB/708_AttachView_v2_0a_SP2_PostFix.zip

2.     Navigate to the following location \Program Files\Messageware\Common Files\

a.     Rename the existing CoreServices.dll to CoreServices.old

b.    Paste the updated CoreServices.dll

3.     Navigate to the following location \Program Files\Messageware\vDir\mwmo\

a.     Rename the existing AttachView.dll to AttachView.old

b.    Paste the updated AttachView.dll

c.     Rename the existing AttachViewIsapi.dll to AttachViewIsapi.old

d.    Paste the updated AttachViewIsapi.dll

4.     Restart the World Wide Web Publishing Service for changes to take effect

 

 

MORE INFORMATION

 

This correction will be included in the next version of AttachView

 

This article applies to the following products:
     Messageware AttachView v2.0a 2010