Users are receiving an FBA page when accessing address book in OWA

This article applies to the following products:
     Messageware Plus Pack v2.5 2007

 

SYMPTOM

 

Users are intermittently logged out of OWA when accessing the Address Book.  Additionally, the following event log error is being written on the CAS.

 

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <CAS_Name>
Description:
Faulting application w3wp.exe, version 7.0.6002.18005, time stamp 0x49e03238, faulting module PlusPack.dll, version 2.4.0.35, time stamp 0x4dc065ef, exception code 0xc0000005, fault offset 0x0000000000074651, process id 0x20ac, application start time 0x01cc88d8bf6e0628.

 

RESOLUTION

 

The updated Plus Pack DLLs correct this behavior from occurring.

 

1.     On the CAS, download and extract the following files http://w3.messageware.com/download/support/KB/705_PlusPack_2_5_PostFix.zip

2.     Navigate to the following location \Program Files\Messageware\vDir\bin

a.     Rename the existing PlusPack.dll to PlusPack.old

b.    Paste the updated PlusPack.dll

c.     Rename the existing PlusPackIsapi.dll to PlusPackIsapi.old

d.    Paste the updated PlusPackIsapi.dll

3.     Restart the World Wide Web Publishing Service for changes to take effect

 

 

MORE INFORMATION

 

This will be included in the next version of the Plus Pack.

 

This article applies to the following products:
     Messageware Plus Pack v2.5 2007