Pressing the space bar in the compose message window brings up the Address book

This article applies to the following products:
     Microsoft Exchange Server 2003

 

SYMPTOM

 

After adding a recipient to a new email message in OWA, pressing the space bar in the message body brings up the address book.

 

CAUSE

 

Microsoft Update Q911829 released in March and April of 2006 introduced an OWA problem into some environments where pressing the spacebar after addressing a message results in the address dialog re-appearing. 

 

The cause is that the focus is not set to the body after addressing a message.  The most commonly reported issue is that while typing the message body, entering a space (pressing the spacebar) suddenly activates the addressing pop-up.

 

RESOLUTION

 

NOTE : Messageware Customers can login to the Customer Update area on the Messageware website (www.messageware.com) to access an unlocked version of the tool which does not require an activation key.

 

The Messageware OWA Focus Tool can be downloaded from the link below to correct this native OWA behavior. 

 

NOTE : Please contact Messageware at (905) 812-0638 ext. 2 for your free activation key .

 

1.     Download and extract the executable
http://www.messageware.com/downloads/Messageware_OWA_Focus_Tool.zip

2.     On the Exchange Server where Q911829 has been applied, run the executable

3.     Follow the user interface to complete the installation

4.     On a client machine, clear the local browser cache (Tools\Internet Options\Delete Files) and refresh the page

5.     Login to OWA and verify that the issue has been corrected

 

MORE INFORMATION

 

Any companies or Microsoft Technical Account Managers wishing more information or the Messageware / Microsoft SRX case number associated with this issue may contact us.

 

Note that this fix is not officially supported - feedback on this tool is appreciated.
support@messageware.com

 

This article applies to the following products:
     Microsoft Exchange Server 2003