Receiving multiple errors when trying to send mail merged document using ActiveSend

  This article applies to the following products:
     Messageware ActiveSend 2007

 

SYMPTOM

 

     Symptom 1  

      

Receiving “An error has occurred attempting to send a new message: Outlook Web Access was not able to process this request.” error when attempting to send a mail merged word document.        

 

     Symptom 2

 

Receiving “The license key is not valid” error when attempting to send a mail merged word document.

 

CAUSE

 

The behaviors occur when more than one process attempts to access ActiveSend.pol simultaneously.

 

RESOLUTION

 

To correct this behavior, proceed on applying the updated MWMailclient.exe file

 

1.     Download the update to appropriate location from the link below

2.     http://w3.messageware.com/download/support/KB/687_ActiveSend_9_2_Mailmerge_fix.zip

3.     On the workstation, navigate to \Program Files\Messageware Incorporated\Messageware ActiveSend

a.     Rename mwmailclient.exe to mwmailclient.old

b.    Copy the updated mwmailclient.exe to this location

c.     Verify the NTFS permission matches to the existing file

 

This article applies to the following products:
     Messageware ActiveSend 2007