When launching OWA Desktop the following error occurs: Font 'Arial' does not support style 'Regular'

This article applies to the following products:
     Messageware OWA Desktop R2

 

 

SYMPTOM

 

When executing OWA Desktop the following error is displayed

 

“An unexpected error has occurred while preparing the application context: Font 'Arial' does not support style 'Regular' .."

 

CAUSE

 

This behaviour occurs when the Arial Regular style font is not present on Windows operating system

 

RESOLUTION

 

To correct this behavior, the missing font must be re-applied on the Windows operating system.

 

This can be achieved by installing the European Union Expansion Font Update. For reference below is the link to install this update

 

European Union Expansion Font Update

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16083  

 


MORE INFORMATION

 

This behaviour has been reported on HP computers running Windows 7. For reference see the article below.

 

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/lost-font-arial-regular-how-can-i-reinstall-it/a36c5b9b-a192-44f3-b1dc-d43d900abd3a

 

This article applies to the following products:  
     Messageware OWA Desktop R2

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