Users are unable to change or apply color categories to the emails after installing Plus Pack

This article applies to the following products:  
     Messageware Plus Pack 2010 v 2.0

 

SUMMARY   


      Users are unable to change or apply color categories to the emails after installing Plus Pack
    

 

RESOLUTION

 

To correct this behavior, proceed on applying the updated ppjs.ini file by following the steps mentioned below

1.      On the CAS server, download the updated ppjs.ini from the link below

http://w3.messageware.com/download/support/KB/683_Color_Category_update.zip

2.      Navigate to \Program Files\Messageware\Plus Pack\Delta

a.      Rename ppjs.ini to ppjs.old

b.      Copy the updated ppjs.ini to this location

c.      Verify the NTFS permission matches to the existing file

3.      Open up Plus Pack Management Console

a.      Navigate to Refresh Tab

b.      Click on Refresh button

c.      Click on Ok and Apply

4.          Restart the World Wide Web Publishing Service

 

 

MORE INFORMATION

 

      This issue has been corrected in the Plus Pack version 2.0c

 

This article applies to the following products:  
          Messageware Plus Pack 2010 v 2.0