Users receive a “403.6 You are not authorized to view this page” error when viewing attachments

This article applies to the following products:
     Messageware AttachView 2003

     Messageware AttachView 2000

 

SYMPTOM

 

When users attempt to view attachments in Outlook Web Access using Messageware AttachView, they receive the following error message: “403.6 You are not authorized to view this page”.

 

CAUSE

 

This error occurs when the X-AttachView and X-AttachView\bin virtual directories are configured to restrict all IP addresses.

 

RESOLUTION

 

The following steps should resolve this issue:

 

1.       Using the IIS Manager navigate to \Web Sites\Default Web Site\X-AttachView

2.       Select Properties on the X-AttachViewvirtual directory

3.       Click on the Directory Security tab

4.         Beside the IP address and domain name restrictions click the Edit button

5.       Verify that Granted access is selected

6.         Remove all the entries in the list

7.         Click OK, Apply and OK

8.       Apply steps 2-7 for the X-AttachView/bin virtual directory

 

 

This article applies to the following products:
     Messageware AttachView 2003

     Messageware AttachView 2000