Users receive a "page cannot be displayed" error when accessing the Order Address Books window

This article applies to the following products: 
     Messageware Plus Pack 2003 v6.7a

 

SUMMARY

 

When users access the Order Address Books window in OWA they receive a "page cannot be displayed" error.

 

 

CAUSE

 

This occurs when there is a very large number of Public Folders added to the Plus Pack Address Book.

 

RESOLUTION

 

       To correct this issue apply the fix below.

 

1.     On the Exchange server, download and extract the following file to a temporary location http://w3.messageware.com/download/support/KB/669_PlusPack_2003_PostFix.zip

2.     Navigate to \Program Files\Exchsrvr\exchweb\bin\

a.     Rename the existing MW_PPExtV5.dll to MW_PPExtV5.old

b.    Paste the updated MW_PPExtV5.dll

c.     Verify the NTFS permissions match with the existing file

3.     Restart the World Wide Web Publishing Service for changes to take immediate effect



This article applies to the following products:
     Messageware Plus Pack 2003 v6.7a