Additional blank pages are being printed using AttachView 2010

This article applies to the following products:  
          Messageware AttachView 2010 v2.0a

 

SYMPTOM

 

Additional blank pages are being printed using AttachView

 

RESOLUTION

 

To correct this behaviour, apply the AttachView Updates below.

 

NOTE: The World Wide Web Publishing Service must be temporarily stopped when applying the steps below.

 

1.       On the Client Access Server stop the World Wide Web Publishing Services

2.       Download the AttachView updated engine files from the link below and place them in a temporary location
http://w3.messageware.com/download/support/KB/660_AV20a_ExtraPagesfix.zip

3.       Flush the AttachView cache

a.     Open the AttachView Management Console (Start\All Programs\Messageware\AttachView)

b.     Click Global Settings at the top left of the window, and click the Cache tab

c.     Click the Flush button

d.     Click Apply and OK

4.       Stop all the AttachView engines

a.     Open Start\Administrative Tools\Component Services

b.     Then Expand Component Services à Computers à My Computer à COM+ Applications

c.     Right-click AttachView Base engine and click Shutdown

d.     Right-click AttachView CAD engine and click Shutdown

e.     Right-click AttachView HEX engine and click Shutdown

f.      Right-click AttachView Image engine and click Shutdown

g.     Right-click AttachView Multimedia engine and click Shutdown

h.     Right-click AttachView PDF engine and click Shutdown

i.      Right-click AttachView PE engine and click Shutdown

j.      Right-click AttachView Visio engine and click Shutdown

k.     Right-click AttachView ZIP engine and click Shutdown

5.       Navigate to  \Program Files\Messageware\AttachView\COM

a.     Rename baseengine.dll to baseengine.old and copy the updated baseengine.dll from Step 1 to this location

b.     Rename CadAVEngine.dll to CadAVEngine.old and copy the updated CadAVEngine.dll from Step 1 to this location

c.     Rename HexEngine.dll to HexEngine.old and copy the updated HexEngine.dll from Step 1 to this location

d.     Rename ImageAVEngine.dll to ImageAVEngine.old and copy the updated ImageAVEngine.dll from step 1 to this location

e.     Rename MediaAVEngine.dll to MediaAVEngine.old and copy the updated MediaAVEngine.dll from Step 1 to this location

f.      Rename PDFEngine.dll to PDFEngine.old and copy the updated PDFEngine.dll from Step 1 to this location

g.     Rename PEAVEngine.dll to PEAVEngine.old and copy the updated PEAVEngine.dll from Step 1 to this location

h.     Rename VisioAVEngine.dll to VisioAVEngine.old and copy the updated VisioAVEngine.dll from Step 1 to this location

i.      Rename ZIPEngine.dll to ZIPEngine.old and copy the updated ZIPEngine.dll from Step 1 to this location

6.       Start the World Wide Web Publishing Services

 

 

MORE INFORMATION

 

This behaviour will be corrected in the next version of AttachView

 

This article applies to the following products:  
          Messageware AttachView 2010 v2.0a