Receiving "Please verify if Criteria.xml exist and make sure the app is under Messageware folder" error when launching a Messageware Management console

This article applies to the following products:  
     Messageware OWA Suite 2010

 

SYMPTOM

 

Receiving the following error when launching the Messageware product Management console

 

Please verify if Criteria.xml exist and make sure the app is under Messageware <productname> folder

 

CAUSE

 

This behavior occurs when there are two <System.Webserver> tags present in Web.config file

 

RESOLUTION

 

            To resolve this behaviour follow the steps mentioned below

 

1.     On the CAS server, navigate to \Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa

a.     Create a backup of Web.Config file

b.    Open Web.Config file in notepad

c.     Scroll to the bottom of the file to find the second <System.WebServer> tag

d.    Remove the second <System.WebServer> tag and save the file

2.     Proceed on re-installing the affected Messageware product

 

MORE INFORMATION

 

This behaviour will be corrected in a future version of the Messageware OWA Suite 2010

 

This article applies to the following products:   
     Messageware OWA Suite 2010

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