Users are receiving the following error "Internal URL error. (58 - 0x0)” when clicking on the binocular icon to convert an attachment

This article applies to the following products:  
     Messageware AttachView 2003

 

               

 

SYMPTOM

 

Users are receiving the following error message when clicking on the binocular icon to convert an attachment.

 

"Messageware Attachview for Microsoft Office Outlook Web Access Internal URL error.  (58 - 0x0)

 

CAUSE

 

The behavior occurs when the OWA URL has been modified by third party products to enhance security.

 

For example: https://mail/exchange to https://er45/mail/exchange 

 

RESOLUTION

 

1.     On the Front-End server, download the updated files to a temporary location and extract the contents

  http://w3.messageware.com/download/support/KB/645_AttachView_URL_rewrite_update.zip

2.     Navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\Vdir\Bin

a.     Rename dlgviewload.htmlto dlgviewload.old

b.    Paste the updated dlgviewload.html file into this folder

c.     Verify the NTFS permission matches to the existing file

3.     Navigate to Program Files\Exchsrvr\exchweb\controls

a.     Rename mw_attB64.js to mw_attB64.old

b.    Paste the update mw_attB64.js into this folder

c.     Verify the NTFS permission matches to the existing file

4.     Open up AttachView Administrative Console

a.     Navigate to Cache tab

b.    Click on Flush tab

c.     Click on OK and Apply

5.       Restart World Wide Web Publishing Service for changes to take immediate affect

 

 

This article applies to the following products:  
     Messageware AttachView 2003

 

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