When using Microsoft Office 2003 products on Windows 7 or Windows Vista workstations the Send To option is unavailable

This article applies to the following products:  
     Messageware ActiveSend 2003

     Messageware ActiveSend 2007

     Messageware ActiveSend 2010

 

               

 

SYMPTOM

 

When using Microsoft Office 2003 products on Windows 7 or Windows Vista workstations the Send To option becomes unavailable.

 

CAUSE

 

This behavior is unrelated to Messageware ActiveSend and occurs due to a missing registry entry for Office 2003 products.

 

RESOLUTION

 

This behavior can be corrected by creating following registry key. Please follow the steps mentioned below.

           

1.     On the workstation where this behavior is occurring, o pen up a text editor.

2.     Copy and paste the following into the text editor.

 

Windows Registry Editor Version 5.00

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem]

"MAPI"="1"

"OLEMessaging"="1"

"MAPIXVER"="1.0.0.1"

"MAPIX"="1"

"CMCDLLNAME32"="mapi32.dll"

"CMCDLLNAME"="mapi.dll"

"CMC"="1"

 

3.     Save the file as Sendto.Reg

4.     Close the file

5.     Double click on the file to apply the registry changes

 

This article applies to the following products:  
     Messageware ActiveSend 2003

     Messageware ActiveSend 2007

     Messageware ActiveSend 2010