When accessing OWA 2010 through the Juniper portal users are experiencing behavior with NavGuard functionality

This article applies to the following products:
     Messageware NavGuard v2.0a 2010

     

 

SYMPTOM

 

Symptom 1: When accessing OWA through the Juniper portal, NavGuard functionality is bypassed on the initial login page.

 

Symptom 2: When users logout of OWA, NavGuard is protecting the logoff page

 

 

RESOLUTION

 

To correct this behavior, apply the updated files as per the steps indicated below.

 

1.     On the CAS, download and extract the following file to a temporary location http://w3.messageware.com/download/support/kb/642_NavGuard_2_0a_Juniper_PostFix.zip

2.     Navigate to \Program Files\Microsoft\Exchange Server\v14\ClientAccess\Owa\MWScripts\NavGuard\2.0\

a.     Rename the existing mw_NGUtil.js to mw_NGUtil.old

b.    Paste the updated mw_NGUtil.js

c.     Verify the NTFS permissions match

3.     Navigate to \Program Files\Microsoft\Exchange Server\v14\ClientAccess\ecp\MWScripts\NavGuard\2.0\

a.     Rename the existing mw_NGUtil.js to mw_NGUtil.old

b.    Paste the updated mw_NGUtil.js

c.     Verify the NTFS permissions match

4.     Clear the client side browser cache

 

This article applies to the following products:
     Messageware NavGuard v2.0a 2010

 

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