Users are experiencing behavior with NavGuard when accessing OWA through a Juniper device

This article applies to the following products:
     Messageware NavGuard v1.1d 2007

     

 

SYMPTOM

 

Symptom 1: When users login to OWA by going through a Juniper device, NavGuard is bypassed on the initial login

 

Symptom 2:  When users log out of OWA, NavGuard is protecting the log off page

 

Symptom 3: Users are receiving the NavGuard navigation message, when clicking on ‘Return to Login Page’ option and logging back into OWA

 

 

RESOLUTION

 

To correct this behavior, apply the updated files as per the steps indicated below.

 

1.     On the CAS, download and extract the following file to a temporary location http://w3.messageware.com/download/support/kb/641_NavGuard_1_1d_Juniper_PostFix.zip

2.     Navigate to \Program Files\Microsoft\Exchange Server\ClientAccess\Owa\MWScripts\NavGuard\1.1d\

a.     Rename the existing mw_NGUtil.js to mw_NGUtil.old

b.    Paste the updated mw_NGUtil.js

c.     Verify the NTFS permissions match with the existing file

3.     Clear the client side browser cache

 

This article applies to the following products:
     Messageware NavGuard v1.1d 2007