Users receive “An unexpected network error occurred (0X3b)" error when attempting to send any file using ActiveSend

This article applies to the following products:  
     Messageware ActiveSend v9.2 
 

     Window 2000 Service Pack 4                

 

SYMPTOM  

 

Users receive “An unexpected network error occurred (0X3b)" error when attempting to send any file using ActiveSend from a Windows 2000 workstation.

 

RESOLUTION

 

To correct this behavior, apply the updated files as per the steps below.

 

1.     On the Workstation, download the updated files to a temporary location and extract the contents

http://w3.messageware.com/download/support/KB/635_ActiveSend_9_2_Windows2k_Update.zip

2.     Navigate to \Program Files\Messageware Incorporated\Messageware ActiveSend

a.     Rename mwmailclient.exe to mwmailclient.old

b.    Rename mwmailmanager.exe to mwmailmanager.old

c.     Copy the updated  mwmailclient.exe and mwmailmanager.exe to this location

d.    Verify the NTFS permission matches to the existing file

 

This article applies to the following products:   
     Messageware ActiveSend v9.2 

     Window 2000 Service Pack 4