Users are unable to delete items from the Plus Pack new mail notification window

This article applies to the following products:
     Messageware Plus Pack v2.4c 2007

     

 

SYMPTOM

 

When users receive the Plus Pack new mail notification window, they are unable to delete items from the notification window.

 

CAUSE

 

 This occurs with Exchange Server 2007 Service Pack 3 installed and an update to the Plus Pack is required.

 

RESOLUTION

 

To correct this behavior, apply the updated files as per the steps below.

 

1.     On the CAS, download and extract the following file to a temporary location http://w3.messageware.com/download/support/kb/634_PlusPack_2_4c_NewMailNotification_PostFix.zip

2.     Navigate to \Program Files\Microsoft\Exchange Server\ClientAccess\Owa\MWScripts\PlusPack\2.4\

a.     Rename the existing mw_premium_nmn.js to mw_premium_nmn.old

b.    Paste the updated mw_premium_nmn.js

3.     Navigate to C:\Program Files\Messageware\Plus Pack\vDir\bin\

a.     Rename the existing mw_basicnmn.srf to mw_basicnmn.old

b.    Paste the updated mw_basicnmn.srf

c.     Verify the NTFS permissions match

4.     Restart the World Wide Web Publishing Service for changes to take immediate effect

 

This article applies to the following products:
     Messageware Plus Pack v2.4c 2007