Users are experiencing different behavior in OWA after installing Messageware products

This article applies to the following products:  
     Messageware
AttachView 2007

     Messageware TimeGuard 2007

     Messageware Plus Pack 2007

 

SYMPTOM

 

  Symptom 1

 

When attempting to convert an attachment by clicking the binocular icon, users receive the following message

 

 "Error: -2147024891 Access is Denied. (-2147024891 -0x80070005)"

 

  Symptom 2

 

Users are unable to login to OWA after installing the Plus Pack.

 

  Symptom 3

 

Users are continuously receiving TimeGuard warning message immediately after logging in to OWA.

 

CAUSE

           

These behaviors occur when NTFS permissions for the Messageware products directories are not set properly.

 

RESOLUTION

 

Follow the steps mentioned below on resetting the NTFS permission for Messageware products folders

 

1.     On the CAS, navigate to \Program Files\Messageware

2.     Select the product folder for example AttachView

a.     Right click and select properties

b.    Navigate to securities tab

c.     Confirm <server name>/Users and Creator Owner Groups are present, if not proceed on adding <server name>/Users and Creator Owner Groups

3.     Select User group and click on advance button

a.     Place a check mark Replace permission entries on all child objects with entries shown here that apply to child objects

b.    Click on ok and apply

4.     Select Creator Owner Group and click on advance button

a.     Place a check mark Replace permission entries on all child objects with entries shown here that apply to child objects

b.    Click on ok and apply

5.     Restart the World Wide Publishing Services for  changes to take immediate affect

Note: For AttachView, the Temp folder (\Program Files\Messageware\AttachView) should have        

          Everyone group added to Security tab

 

This article applies to the following products:  
     Messageware
AttachView 2007

     Messageware TimeGuard 2007 

       Messageware Plus Pack 2007

Add Feedback