Users receive an unexpected error when sending email to a Public Folder distribution list

This article applies to the following products:
     Messageware Plus Pack v1.0 2010

 

 

SYMPTOM

 

Symptom 1: When users compose a new message and attempt to send an email message to a Public Folder distribution list they receive the following message:

 

“An unexpected error occurred. Unable to handle the request”.

 

Symptom 2:   When using Public Folders and creating a new Public Folder Distribution List, Clicking on the Members button and selecting a Public Folder contact to add to the group generates the following error:

 

“An unexpected error occurred. Unable to handle the request”.

 

RESOLUTION

 

To correct this behavior, proceed on applying the updated Plus Pack delta by following the steps below:

 

1.     On the CAS, download and extract the following file to a temporary location http://w3.messageware.com/download/support/Kb/609_PlusPack_v1_0_PostFix.zip

2.     Navigate to \Program Files\Messageware\Plus Pack\Delta\

a.     Rename the existing ppjs.ini to ppjs.old

b.    Paste the updated ppjs.ini

c.     Verify the NTFS permissions match with the existing file

3.     Open up the Plus Pack Management Console (Start\All Programs\Messageware Plus Pack\)

a.     Click the Refresh tab

b.    Click the Refresh button

c.     Click on Apply and Ok

4.     Open up the Services snapin (Start\Run\services.msc)

a.     Locate the Messageware Static Content Update Service

b.    Right-Click and choose restart

 

This article applies to the following products:
     Messageware Plus Pack v1.0 2010