Change Password button is missing from the OWA Options page

This article applies to the following products:
     Messageware OWA Suite 2003
     Messageware OWA Suite 2000

 

SYMPTOPM

 

Users are unable to locate the Change Password button in the OWA Options page to change their password.

 

CAUSE

 

This issue is unrelated to Messageware products. In Exchange 2003, the Change Password button can be removed by modifying the registry key located in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWeb

RESOLUTION

 

Apply the steps below to show the Change Password button in the OWA Options page

 

1.         On the server, open the registry editor (regedt32) and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWeb\OWA

2.         Locate the DisablePassword DWORD and set the value to 0

3.         Clear the Local browser cache (Tools\Internet Options\Delete Files)

4.         Login to OWA and verify the Change Password button is available on the Options page

 

REFERENCES

 

Refer to the Microsoft knowledgebase article below for further information on the steps to show the Change Password button in OWA

 

Implementing the Change Password feature with Outlook Web Access

http://support.microsoft.com/kb/297121

 


This article applies to the following products:
     Messageware OWA Suite 2003
     Messageware OWA Suite 2000