New mail notification does not appear when new messages are delivered in the inbox

This article applies to the following products:
     Messageware Plus Pack v1.0 2010

 

 

SYMPTOM

 

Users do not receive the new mail notification when new messages arrive in the inbox.

 

CAUSE

 

This behavior may occur after performing an upgrade to the latest version of the Plus Pack or if the settings file has not been updated correctly.

 

RESOLUTION

 

To correct this behavior the following configuration changes have to be applied in the Plus Pack settings.

 

1.     On the CAS, navigate to \Program Files\Messageware\Plus Pack\Settings\

2.     Right-Click on the SWSettings.xml and open with a text editor

3.     Under the GeneralSettings, locate ITEM ID 162 and enter the following lines before </GENERALSETTINGS>

a.     <ITEM ID="163" DESCR="Enable Basic NMN" VALUE="1"/>

b.    <ITEM ID="164" DESCR="Basic NMN Query Interval" VALUE="120000"/>

c.     <ITEM ID="165" DESCR="Enable Premium NMN" VALUE="1"/>

4.     Exit and Save changes to the SWSettings.xml

5.     Restart the World Wide Web Publishing Service for changes to take immediate effect

 

This article applies to the following products:
     Messageware Plus Pack v1.0 2010