Script error occurs when clicking on 'Open other Mailbox' in OWA

This article applies to the following products:
     Messageware NavGuard v1.0a 2010

 

 

SYMPTOM

 

When users attempts to open a shared mailbox they receive the following script message on the first attempt.  After clicking on Close, the user can proceed with opening the shared mailbox.

 

errorMessage = 'this._oDialog._oElement' is null or not an object

 errorUrl = https://<server_name>/owa/14.0.<rollup_number>/scripts/premium/GIQcBmw_/uglobal.js

 errorLine = 30348

 errorCharacter = 7

 errorCode = 0

 

CAUSE

 

This occurs if the OWA Today page is customized to start when logging into OWA and if the page has not fully loaded.

 

RESOLUTION

 

To correct this behavior apply the updated delta file by following the steps below.

 

1.     On the CAS, download and extract the following file to a temporary location http://w3.messageware.com/download/support/Kb/602_NavGuard_2010_OpenOtherMailboxScriptErrorPostFix.zip

2.     Navigate to \Program Files\Messageware\NavGuard\Delta

a.     Rename the existing ngjs.ini to ngjs.old

b.    Paste the updated ngjs.ini

c.     Verify the NTFS permissions match with the existing directory

3.     Open up the services snapin (Start\Run\services.msc)

a.     Locate Messageware Static Content Update Service

b.    Right-Click and select Restart

 

This article applies to the following products:
     Messageware NavGuard v1.0a 2010