AttachView features are missing when accessing a SharePoint site or a File Share in OWA

This article applies to the following products:
     Messageware AttachView v1.9 2007

 

 

SYMPTOM

 

AttachView features are missing when accessing a SharePoint site or a File Share using the documents link in OWA.

 

RESOLUTION

 

To correct this behavior, apply the updated AttachView Service Worker by following the steps below.

 

1.     On the CAS, download and extract the file to a temporary location http://w3.messageware.com/download/support/KB/580_AttachView_1_9_Documents_MultiplePagesFix.zip

2.     Navigate to \Program Files\Messageware\AttachView\Service Worker\

a.     Rename the existing AV_ServiceWorker.dll to AV_ServiceWorker.old

b.    Paste the updated AV_ServiceWorker.dll

c.     Verify the NTFS permissions match

3.     Restart the World Wide Web Publishing Service for changes to take immediate effect

 

 

MORE INFORMATION

 

This update will be included in the next release of AttachView.

 

 

This article applies to the following products:
     Messageware AttachView v1.9 2007