Users receive multiple authentication prompts when accessing OWA via an F5 NLB appliance

This article applies to the following products:
     Messageware AttachView 2007

     Messageware CalendarShare 2007

     Messageware Plus Pack 2007

 

 

SYMPTOM

 

When users go through the F5 NLB appliance the following symptoms may occur in OWA:

 

Symptom 1: Users receive an authentication prompt when opening the Plus Pack Address Book

 

Symptom 2:  Users receive an authentication prompt when clicking on the Manage Delegates link

 

Symptom 3:  Users receive an authentication prompt when clicking on the binocular icon to view attachments

 

MORE INFORMATION

 

This behavior is unrelated to Messageware product configuration.


To correct this behavior, cookie based balancing needs to be enabled on the F5 Network Load Balancer to retain the current SSL session that the user is logged in with.

 

This article applies to the following products:
     Messageware AttachView 2007

     Messageware CalendarShare 2007

     Messageware Plus Pack 2007