Messageware features are missing in OWA after applying Rollup Update 3 for Exchange 2010

This article applies to the following products:
     
Messageware OWA Suite 2010

 

SYMPTOM

 

Messageware features are missing in OWA after applying Rollup Update 3 for Exchange 2010.

 

CAUSE

 

This behavior occurs after applying Rollup Update 3 on the Exchange 2010 server as a duplicate key entry is created in the registry which is used to detect the Exchange version.

 

RESOLUTION

 

To restore Messageware features in OWA, apply the steps below:

 

1.      Launch the Registry Editor ( Start |Run |Regedit) on the CAS

2.     Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft/Exchange

a.      Validate if there is Setup registry key is present

b.     If Setup registry key is present, right click and export the key to a temporary location

c.     Right click and rename the setup registry key to setup1

3 .     Restart World Wide Web Publishing service for the changes to take effect

 


This article applies to the following products:
     
Messageware OWA Suite 2010