File names are not saved correctly when saving attachments using the AttachView Save control

This article applies to the following products:
     Messageware AttachView 1.9

 

 

SYMPTOM

 

File names are not saved correctly when saving attachments using the AttachView Save control

 

 

CAUSE

 

This behavior may due to an outdated Dax.cab or Dax_64.cab file on the client machine.

 

 

RESOLUTION

 

Follow the steps below on applying the a correction which resolves this behavior:

 

1.     Download apply the updated files after upgrading to AttachView 1.9 from the link provided below to a temporary location

http://w3.messageware.com/download/support/KB/577__AV1_9_Save_Update.zip

2.     On the Exchange server browse to \Program Files\Microsoft\Exchange Server\ClientAccess\Owa\MWScripts\AttachView\1.9

a.     Rename Dax.cab to Dax.old

b.    Copy the new Dax.cab file to this location

c.     Verify NTFS permission matches with the existing files

d.    Rename Dax_64.cab to Dax_64.old

e.     Copy the new Dax_64.cab file to this location

f.     Verify NTFS permission matches with the existing files

3.     On the client machine

a.     Open up Add and remove program

b.    Uninstall Messageware AttachView Add-in for saving files

 

 

This article applies to the following products:
     Messageware AttachView 1.9