Recipients in the Personal Contacts distribution list appear as unresolved entries

This article applies to the following products:

      Messageware Plus Pack 2000 v6.7a

 

SYMPTOM

 

When viewing a distribution list from the personal contacts using the Plus Pack address book, the following error occurs :

 

“There are unresolved members in the distribution list. In order to send email to the distribution list, you must remove all the members marked ‘Unresolved entry’”

 

CAUSE

 

This behavior is unrelated to Messageware products and occurs when a distribution list consists contacts that may have been removed from Active Directory or they do not have an email addresses associated to the Active Directory object.

 

 

This article applies to the following products:

      Messageware Plus Pack 2000 v6.7a