Users are unable to view the properties of SharePoint contacts via the Plus Pack Address Book

This article applies to the following products:
     Messageware Plus Pack 2007 2.3 and earlier

 

SYMPTOM

 

The following error occurs when viewing the Properties of a SharePoint Contact from the Plus Pack address book:

 

The item that you attempted to access appears to be corrupted and cannot be accessed.
 

RESOLUTION

 

To correct this issue follow the steps below which involve upgrading to the Plus Pack 2.4 and applying a post hot fix.

 

1.     Upgrade to the Plus Pack 2,4 version by following the steps outlined in the Messageware Knowledge Base article below
How to verify and upgrade to the latest version of Messageware 2007 products
http://m3.messageware.com/KB/Customer/KBArticle.aspx?articleid=222


2.     Download the hot fix in the link below and extract it to a temporary location

http://w3.messageware.com/download/support/kb/573_PP24_SharePoint_Contact_Properties_fix.zip    


3.     On the CAS where the Plus Pack is installed, navigate to \Program Files\Messageware\Plus Pack\vdir\bin\

a.     Rename PlusPack.dll to PlusPack.old

b.     Copy the updated PlusPack.dll file to this location


4.     Restart the World Wide Web Publishing Service for changes to take effect

 

MORE INFORMATION


For environments that run Messageware AttachView and Messageware NavGuard, upgrading to AttachView v1.9 and NavGuard v1.1d is required.

 

 

This article applies to the following products:
     Messageware Plus Pack 2007 2.3 and earlier