Users are unable to add words to the personal dictionary

This article applies to the following products:
     Messageware PlusPack 2.4

 

SYMPTOM

 

Users are unable to add words to the Personal Dictionary

 

CAUSE

 

This behavior occurs when the MWExchangeAccess.dll and MwPPExAcc.dll are not registered properly during the Plus Pack installation.

RESOLUTION

 

To resolve the behavior manually register both dlls following the steps below:

 

1.       Download the file from the link below and extract the file to a temporary location

http://w3.messageware.com/download/support/KB/571_PP2_4_OWA Today.zip

2.       On the exchange server, navigate to \ Program Files\Messageware\Plus Pack\Bin

3.       C opy the gacutil.exe to this location

4.       Open Command prompt

5.       Navigate to following directory \Windows\Microsoft.net\Framework 64\v2.0.5727

6.       Type following command  

a. Regasm "\Program Files\Messageware\Plus Pack\bin\MwPPExAcc.dll" /unregister

b. Regasm "\Program Files\Messageware\Common Files\bin\MwExchangeAccess.dll" /unregister

7.       Navigate to following directory Program Files\Messageware\Plus Pack\Bin

a. gacutil.exe /u MWPPEXACC /r OPAQUE MWPPEXACC MessagewarePlusPackExchangeAccess

b. gacutil.exe /u MwExchangeAccess /r OPAQUE MWEXCHANGEACCESS MessagewareExchangeAccess

8.       Navigate to following directory  \Windows\Microsoft.net\Framework 64\v2.0.5727  

a. Regasm.exe "\Program Files\Messageware\Plus Pack\bin\MwPPExAcc.dll "  /tlb: MwPPExAcc.dll.tlb

b. Regasm.exe "\Program Files\Messageware\Common Files\bin\MWExchangeAccess.dll" /tlb: MWExchangeAccess.tlb

9.       Navigate to following directory   Program Files\Messageware\Plus Pack\Bin  

a. gacutil.exe /i "\program files\messageware\plus pack\bin\MwPPExAcc.DLL" /r OPAQUE MWPPEXACC MessagewarePlusPackExchangeAccess

b. gacutil.exe /i "\Program Files\Messageware\Common Files\bin\MWExchangeAccess.dll " /r OPAQUE MWEXCHANGEACCESS MessagewareExchangeAccess

10.   Type iisreset /noforce to restart the IIS Admin Service

   

This article applies to the following products:
     Messageware PlusPack 2.4