“403.6 You are not authorized to view this page” error message when viewing attachments

This article applies to the following products:
     Messageware AttachView 2003

     Messageware AttachView 2000

 

SYMPTOM

When users attempt to view attachments in Outlook Web Access using Messageware AttachView, they receive the following error message in a new window “403.6 You are not authorized to view this page” error message when viewing attachments.

CAUSE

This error message appears as a result of users being denied access to the X-AttachView virtual directory through the Internet Information Services Manager (IIS). The X-AttachView virtual directory points to the path \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\VDir which contains relevant AttachView files required for conversions.

RESOLUTION

The following steps should resolve this issue:

1.     Using the IIS Manager navigate to \Web Sites\Default Web Site\X-AttachView

2.     Select Properties on the X-AttachView

3.     Click on the Directory Security tab

4.     Next to IP address and domain name restrictions click the Edit button

5.     In the IP address access restrictions list remove all the IP addresses.

6.     Restart the World Wide Web Publishing Service

 

This article applies to the following products:
     Messageware AttachView 2003

     Messageware AttachView 2000

 

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