The Sentillion LaunchPad application is unable to close the browser window after installing NavGuard

This article applies to the following products:
          Messageware NavGuard 1.1c 2007

 

SYMPTOM

 

After installing NavGuard the title of the browser window changes from “Outlook Web Access” to the URL of the page. This causes an interoperability issue with the Sentillion LaunchPad application where the browser window does not close when the user exits from the application.

 

 

RESOLUTION

           

To correct the interoperability issue, following the steps below to apply the updated NavGuard files:

 

1.      Download the updated files from the link below and extract the file to a temporary location

http://w3.messageware.com/download/support/KB/565_NavGuard1_1_a_Sentillion_LunachPad.zip

2.      On the Exchange server, navigate to \Program Files\Messageware\NavGuard\Resource

a.      Rename NG_Res64.dll to NG_Res64.old

b.      Copy the new NG_Res64.dll to this location

c.      Verify NTFS permission matches with the existing files

3.      Then, navigate to \Program Files\Messageware\NavGuard\Service Worker

a.      Rename NG_ServiceWorker.dll to NG_ServiceWorker.old

b.     Copy the new NG_ServiceWorker.dll to this location

c.      Verify NTFS permission matches with the existing files

4.      Restart the World Wide Web Publishing Service

 

 

ADDITIONAL INFORMATION

 

This issue has been corrected in NavGuard v1.1d and higher.

 

 

This article applies to the following products:
          Messageware NavGuard 1.1c 2007