AttachView functionality becomes unavailable when navigating within SharePoint folders

This article applies to the following products:
     Messageware AttachView 2007 1.9

 

SYMPTOM

 

AttachView functionality becomes unavailable when navigating through different folders in the Documents section under SharePoint folders .

 

RESOLUTION

 

To correct this issue, apply the updated AttachView Service Worker library file by following the steps below.

 

1.     Download the fix from the link below and extract it to a temporary location

http://w3.messageware.com/download/support/kb/564_UpdatedAV19_ServiceWorker.zip

2.     Navigate to \Program Files\Messageware\AttachView\Service Worker 

a.     Rename AV_ServiceWorker.dll to AV_ServiceWorker.old

b.     Copy the updated AV_ServiceWorker.dll to this location

3.     Navigate to \Program Files\Messageware\Common Files

a.     Make a backup of the CoreSettings.xml file

b.     Edit the CoreSettings.xml file using an editor such as notepad

c.     Search for the following XML tag

<EXCLUDEINFO Type="38" PARAM="ev;ns;oeh;" SUBFOLDER="" EXTENSIONS="" />

d.     Remove the XML tag that was searched for in Step 3C

e.     Save changes to the file

4.     Restart the World Wide Web Publishing Service for changes to take effect

 

This article applies to the following products:
     Messageware AttachView 2007 1.9

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