Users are unable to add recipients to Favorites when recipients have long user names

This article applies to the following products:
     Messageware PlusPack 2.3    

 

SYMPTOM

 

Users are unable to add recipients to their Favorites list when the recipients have long user names

 

CAUSE

 

This behavior is related to a programmatic error in the Plus Pack address list static files

 

RESOLUTION

 

This behavior has been corrected in the latest version of the Plus Pack.

 

To correct this behavior, upgrade to the Plus Pack version 2.4 by following the steps outlined in the Messageware Knowledge Base article below:

 

How to verify and upgrade to the latest version of Messageware 2007 products

http://m3.messageware.com/KB/Customer/KBArticle.aspx?articleid=222

 

This article applies to the following products:
     Messageware PlusPack 2.3