"No exact match was found for the following recipients" error when selecting names from the Plus Pack address book

This article applies to the following products:
     Messageware PlusPack 2007 2.3    

 

SYMPTOM

 

When using non-IE browsers and using the Plus Pack address book to send emails to a recipient whose display name contains an email address in brackets i.e. John Smith (johnsmith@domain.com), the following error occurs and users are unable to send email to the intended recipient

 

"No exact match was found for the following recipients."

 

CAUSE

 

This behavior occurs since the Plus Pack is unable to resolve a recipient’s SMTP address when the recipient’s display name contains an ‘@’ symbol.

 

RESOLUTION

 

This behavior has been corrected in the latest version of the Plus Pack.

 

To correct this behavior, upgrade to the Plus Pack version 2.4 by following the steps outlined in the Messageware Knowledge Base article below

 

How to verify and upgrade to the latest version of Messageware 2007 products

http://m3.messageware.com/KB/Customer/KBArticle.aspx?articleid=222

 

This article applies to the following products: 
     Messageware PlusPack 2007 2.3