A script error occurs when accessing the Plus Pack address book via RSA SSO

This article applies to the following products:
     Messageware Plus Pack 2007

 

SYMPTOM

 

When logging into OWA using RSA SSO a script error occurs when opening up the Plus Pack address book

 

Line:     858

Char:    5

Error:    'g_oAddressListFrame' is null or not an object

Code:    0

URL:     https://<server_name>/owa/X-PlusPack/?cmd=mw2k7Rolodex&type=2&theme=0&optype=-1

 

CAUSE

 

This occurs because the X-PlusPack virtual directory is not configured to use the RSA Application pool.

 

RESOLUTION

 

The steps below indicate on how to configure the application pool for the X-PlusPack virtual directory.

 

1.     On the CAS, open up IIS Manager (Start\Run\inetmgr\)

2.     IIS 6.0

a.     Navigate to Web Sites > Default Web Site > owa > X-PlusPack

b.    Right-Click on the X-PlusPack virtual directory and click on Properties

c.     Under the Virtual Directory tab in the Application Pool section, choose RSA SecurID Poolfrom the drop down menu

3.     IIS 7.0

a.     Navigate to Sites > Default Web Site > owa > X-PlusPack

b.    In the Actions Menu click on Basic Settings

c.     Beside Application Pool click the Select button

d.    Choose RSA SecurID Pool from the drop down menu

e.     Click on Ok, Ok

 

 

This article applies to the following products:
     Messageware Plus Pack 2007