Receiving "File Retrieval error- 31-0x70" error when viewing attachments

This article applies to the following products:
     Messageware AttachView 8.6

 

SYMPTOM

 

Users receive the following error when viewing attachments:

 

“File retrieval error - 31-0x70””

 

CAUSE

 

This behavior occurs if the drive to which the Temporary converted files points to is running low on free disk space.

 

RESOLUTION

           

To resolve this behavior we recommend performing house keeping on the drive to free up disk space.  

 

 

This article applies to the following products:
     Messageware AttachView 8.6

 

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